Cancellation & Refunds
Effective date: October 28, 2026
This page explains how recurring crinventory plans may be canceled and how to request review of a billing issue.
Cancel future renewal
Use the Manage billing control in crinventory to open the Stripe customer portal and cancel the subscription or change available plan settings. Cancel before the renewal date shown in billing to stop the next charge. Access may remain available through the end of the current paid term, as displayed by the billing provider.
Trials and renewal dates
If checkout offers a free trial, the checkout page shows the trial period and the first scheduled charge before you confirm. Cancel before the trial ends if you do not want the paid plan to begin. The checkout page and Stripe portal show the applicable plan, amount, and renewal details.
Refund and billing error requests
Canceling stops future renewal and does not automatically refund a charge already processed. For a duplicate, incorrect, or unauthorized charge, email csosa@csnetworkandsecurity.com with the account email, charge date, amount, and receipt reference. Never send a full card number or security code. We will review the request and honor refunds or remedies required by applicable law.
Need help canceling?
If you cannot sign in or the billing portal does not work, contact csosa@csnetworkandsecurity.com from your account email and clearly ask to stop renewal. We will review the request and help you access the available cancellation path.
Questions? csosa@csnetworkandsecurity.com · Send a support request